Refund policy

Return & Refund Policy

Because our skincare products are personal-use items, we do not accept physical returns or exchanges. Please do not mail opened or unused products back to us.

That said, we want you to feel good about what you purchase from Wrapped in Water. If you absolutely hate one of our products, please contact us and tell us what went wrong. We will review your request and, when appropriate, issue a refund to your original payment method.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos of the product and packaging. We will make it right.

Original shipping charges are nonrefundable. Refunds are limited to one per product, per customer, and we reserve the right to deny requests involving repeated claims, misuse, or suspected abuse of this policy.